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Managed Services

RTI’s Managed Services Reduce Your IT Cost and Inefficiency

Many businesses today are taking advantage of Managed IT Solutions to help create a lower, and more predictable IT budget while also reducing the strain on their current IT team.  With any organization up-time is critical. Your equipment needs to perform – all of the time.  It is our business to manage your technology while you manage your business.

Our highly trained Network Operations Center (NOC) team of engineers will create a customized Managed Solution to fit your needs. Their focus is to keep our clients’ networks running efficiently and securely by delivering remote service through Internet connectivity.  Our team of engineers will deal with a computer crash, renewing a backup software license, keeping your network secure. All of your technology support needs are taken care of without you even having to think twice about it.

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THE PROCESS

STEP 1

An important first step is to determine where you are and where you want to be.  This is our time to assess your IT infrastructure, your processes, your software/line of business applications, etc. that you may or may not have in place, including personnel.

STEP 2

Once we have determined the overall IT goals and will recommend only the changes necessary to meet your goals. Our team will assist to develop a plan that works with your budget to develop a long term IT road map for your organization.

STEP 3

Once we get your infrastructure where it needs to be we want to keep it there. Through an ongoing managed services or co-managed services engagement, we act as your Virtual CIO and constantly re-access your situation and keep you ahead of the curve.

 

Device Setup & Monitoring
Servers, Workstations, Firewalls, and Backup

Automated Remote Alert Remediation
Servers and Workstations

Drive Space Utilization
Servers and Workstations

Data Backup
Backup verification and status reports

Security
Anti-Virus, Anti-Spam, and Patch Management

Reporting
Network trends, security, and performance