Managed Services FAQ's
What are Managed IT Services?
Managed IT services are technology services that proactively monitor, maintain, secure, and support an organization’s IT environment. Instead of waiting for technology problems to occur, RTI continuously monitors systems, performs routine maintenance, provides Help Desk support, manages cybersecurity, and helps businesses align technology with their long-term goals. This proactive approach reduces downtime, improves security, and allows employees to stay productive while RTI manages the day-to-day technology operations.
What are the benefits of Managed Services?
Managed IT services help businesses improve reliability, security, and operational efficiency while reducing unexpected IT costs. By partnering with RTI, organizations receive proactive monitoring, faster issue resolution, enhanced cybersecurity, strategic technology planning, and access to experienced IT professionals without the expense of hiring a full internal IT department. Managed services also improve system performance, minimize downtime, simplify budgeting through predictable monthly costs, and allow internal teams to focus on growing the business instead of managing technology.
What are RTI's Managed Help Desk hours of operation?
RTI’s Managed Services team remotely monitors client networks 24 hours a day, 7 days a week, 365 days a year to identify and resolve potential issues before they cause downtime. When support is needed, RTI’s U.S.- based Help Desk connects callers directly with a technology professional who can troubleshoot issues remotely or dispatch certified engineers for onsite assistance when necessary. This proactive approach helps keep business operations running smoothly around the clock.
Does RTI have Certified Engineers?
RTI employs experienced, certified engineers and technology professionals with expertise across networking, cybersecurity, cloud solutions, Microsoft technologies, data center infrastructure, storage, backup and disaster recovery, virtualization, and enterprise IT systems. RTI’s engineering team maintains industry certifications and ongoing training to help clients implement, manage, and support today’s rapidly evolving technology environments.
How much does it cost to use RTI as a Managed Service Provider?
Managed IT service pricing depends on several factors, including the size of your organization, the number of users and devices, your technology environment, cybersecurity requirements, compliance needs, and the level of support you require. Because every business has unique IT goals, RTI develops customized managed service plans designed to fit each organization’s needs. Contact RTI for a personalized assessment and quote based on your business objectives rather than a one-size-fits-all pricing model.
What is RTI's 4-Step Managed Services approach?
RTI’s Managed Services approach is built around four key phases that help organizations create and maintain a secure, reliable, and scalable IT environment.
- Consult
- RTI learns about your organization, business goals, and existing IT environment by assessing your infrastructure, processes, and applications. This discovery phase ensures technology recommendations align with both your current needs and future objectives.
- Design
- RTI’s engineers develop a customized managed services solution tailored to your organization. They create a long-term technology roadmap that fits your business requirements and budget rather than relying on a one-size-fits-all approach.
- Implement
- Using advanced deployment tools and proven best practices, RTI implements the solution with minimal disruption to your day-to-day operations, ensuring your infrastructure is optimized for performance, security, and reliability.
- Manage
- Once your environment is in place, RTI continuously monitors, secures, maintains, and optimizes your IT systems. Through proactive management and 24/7 monitoring, the team identifies and resolves issues before they lead to downtime while helping your technology evolve alongside your business.
IT Deployments and Lifecycle
What is included in a large-scale PC deployment project?
RTI provides comprehensive deployment services that can include device imaging, software installation, hardware configuration, asset tagging, testing, staging, logistics coordination, and delivery. Every deployment is tailored to your organization’s requirements to ensure devices arrive ready for users.
How does RTI simplify the computer deployment process?
RTI minimizes disruption by preparing devices before deployment through imaging, configuration, testing, and quality validation. Devices arrive ready to use, allowing employees to transition quickly while reducing installation time and interruptions.
Can RTI deploy computers to multiple office locations across the country?
Yes. RTI supports nationwide deployment projects for businesses, educational institutions, and government organizations. Our logistics, warehouse services, and staged delivery process allow technology to be deployed efficiently across multiple locations. With numerous locations across the country, we have your area covered.
Additional FAQ's
What is Digital Transformation (DX)?
Digital Transformation (DX) is the process of using modern technology to improve how an organization operates, serves customers, and achieves business goals. Rather than simply replacing older technology, digital transformation rethinks business processes by integrating cloud computing, automation, data analytics, cybersecurity, artificial intelligence, and modern collaboration tools. RTI helps organizations develop digital transformation strategies that improve efficiency, strengthen security, increase agility, and create better experiences for employees and customers.
What are some rules to keep your passwords strong and secure?
Strong passwords are one of the simplest and most effective ways to protect personal and business information from cyber threats. RTI recommends these password security best practices:
- Use long passwords or passphrases with at least 14–16 characters.
- Create unique passwords for every account.
- Combine uppercase and lowercase letters, numbers, and special characters.
- Never reuse passwords across multiple websites.
- Enable multi-factor authentication (MFA) whenever possible. RTI can assist your organization in implementing MFA
- Use a trusted password manager to generate and securely store passwords.
- Never share passwords through email or text messages.
- Change passwords immediately if you suspect an account has been compromised.
- Avoid using personal information such as birthdays, names, or common words that attackers can easily guess.
Following these password management practices significantly reduces the risk of unauthorized account access and credential theft.
What are some best practices to overcome cybersecurity challenges?
Building a strong cybersecurity strategy requires multiple layers of protection. RTI recommends the following best practices to reduce cyber risk and improve organizational security:
- Train employees regularly to recognize phishing emails and social engineering attacks.
- Keep operating systems, applications, and security software updated with the latest patches. RTI can assist you in managing these updates and patches.
- Use multi-factor authentication to protect user accounts. RTI can assist your organization in implementing MFA
- Deploy advanced endpoint protection and continuous network monitoring. Ask our team about the best endpoint protection for your organization.
- Back up critical business data regularly and test recovery procedures. RTI can help you develop a back-up plan that works specifically for your organization.
- Limit user access according to job responsibilities using the principle of least privilege.
- Develop and maintain an incident response and disaster recovery plan.
- Conduct routine cybersecurity assessments and vulnerability testing to identify and address security gaps before they can be exploited.
A proactive cybersecurity strategy helps organizations reduce risk, maintain business continuity, and protect sensitive data from evolving cyber threats.