Managed Services FAQ's
What are Managed IT Services?
Managed IT services are technology services that proactively monitor, maintain, secure, and support an organization’s IT environment. Instead of waiting for technology problems to occur, RTI continuously monitors systems, performs routine maintenance, provides Help Desk support, manages cybersecurity, and helps businesses align technology with their long-term goals. This proactive approach reduces downtime, improves security, and allows employees to stay productive while RTI manages the day-to-day technology operations.
What are the benefits of Managed Services?
Managed IT services help businesses improve reliability, security, and operational efficiency while reducing unexpected IT costs. By partnering with RTI, organizations receive proactive monitoring, faster issue resolution, enhanced cybersecurity, strategic technology planning, and access to experienced IT professionals without the expense of hiring a full internal IT department. Managed services also improve system performance, minimize downtime, simplify budgeting through predictable monthly costs, and allow internal teams to focus on growing the business instead of managing technology.
What are RTI's Managed Help Desk hours of operation?
RTI’s Managed Services team remotely monitors client networks 24 hours a day, 7 days a week, 365 days a year to identify and resolve potential issues before they cause downtime. When support is needed, RTI’s U.S.- based Help Desk connects callers directly with a technology professional who can troubleshoot issues remotely or dispatch certified engineers for onsite assistance when necessary. This proactive approach helps keep business operations running smoothly around the clock.
Does RTI have Certified Engineers?
RTI employs experienced, certified engineers and technology professionals with expertise across networking, cybersecurity, cloud solutions, Microsoft technologies, data center infrastructure, storage, backup and disaster recovery, virtualization, and enterprise IT systems. RTI’s engineering team maintains industry certifications and ongoing training to help clients implement, manage, and support today’s rapidly evolving technology environments.
How much does it cost to use RTI as a Managed Service Provider?
Managed IT service pricing depends on several factors, including the size of your organization, the number of users and devices, your technology environment, cybersecurity requirements, compliance needs, and the level of support you require. Because every business has unique IT goals, RTI develops customized managed service plans designed to fit each organization’s needs. Contact RTI for a personalized assessment and quote based on your business objectives rather than a one-size-fits-all pricing model.
What is RTI's 4-Step Managed Services approach?
RTI’s Managed Services approach is built around four key phases that help organizations create and maintain a secure, reliable, and scalable IT environment.
- Consult
- RTI learns about your organization, business goals, and existing IT environment by assessing your infrastructure, processes, and applications. This discovery phase ensures technology recommendations align with both your current needs and future objectives.
- Design
- RTI’s engineers develop a customized managed services solution tailored to your organization. They create a long-term technology roadmap that fits your business requirements and budget rather than relying on a one-size-fits-all approach.
- Implement
- Using advanced deployment tools and proven best practices, RTI implements the solution with minimal disruption to your day-to-day operations, ensuring your infrastructure is optimized for performance, security, and reliability.
- Manage
- Once your environment is in place, RTI continuously monitors, secures, maintains, and optimizes your IT systems. Through proactive management and 24/7 monitoring, the team identifies and resolves issues before they lead to downtime while helping your technology evolve alongside your business.
How do managed IT services improve business productivity?
Managed IT Services improve productivity by reducing downtime, proactively resolving issues before they impact users, strengthening cybersecurity, and ensuring employees have reliable access to the technology they need. By allowing RTI to manage day-to-day IT operations, your staff can focus on serving customers and growing your business instead of troubleshooting technical problems.
Can RTI supplement an existing in-house IT department instead of replacing it?
Absolutely! RTI works as an extension of your existing IT team. Whether you need additional expertise for specialized projects, extra Help Desk coverage, ongoing monitoring, or additional resources during busy periods, RTI can complement your internal staff rather than replace them.
IT Deployments and Lifecycle
What is included in a large-scale PC deployment project?
RTI provides comprehensive deployment services that can include device imaging, software installation, hardware configuration, asset tagging, testing, staging, logistics coordination, and delivery. Every deployment is tailored to your organization’s requirements to ensure devices arrive ready for users.
How does RTI simplify the computer deployment process?
RTI minimizes disruption by preparing devices before deployment through imaging, configuration, testing, and quality validation. Devices arrive ready to use, allowing employees to transition quickly while reducing installation time and interruptions.
Can RTI deploy computers to multiple office locations across the country?
Yes. RTI supports nationwide deployment projects for businesses, educational institutions, and government organizations. Our logistics, warehouse services, and staged delivery process allow technology to be deployed efficiently across multiple locations. With numerous locations across the country, we have your area covered.
Warehouse & Logistics Services
What are IT warehouse services?
RTI’s warehouse services provide secure, climate-controlled storage, equipment staging, hard drive imaging, asset tagging, reporting, installation services, and coordinated logistics. These services help organizations simplify complex technology deployments while improving accuracy and efficiency.
How can warehouse staging simplify nationwide technology deployments?
Warehouse staging ensures devices are configured, tested, labeled, and organized before shipping. RTI coordinates delivery schedules, verifies equipment, and prepares devices for immediate use, reducing onsite setup time while making large deployments faster and more efficient. RTI has different locations across the country to help meet your needs!
Enterprise Infrastructure
What types of enterprise infrastructure projects do RTI support?
RTI supports a wide variety of enterprise infrastructure initiatives, including networking, server environments, storage solutions, virtualization, data center modernization, hybrid solutions with data centers on prem and cloud technologies off prem, and other projects designed to improve business performance, security, and scalability.
How can virtualization improve business performance?
Virtualization allows organizations to make better use of their hardware resources by running multiple virtual environments on fewer physical servers. This can improve flexibility, simplify management, reduce hardware costs, increase scalability, and enhance disaster recovery capabilities. Virtualization can also be utilized via cloud services in addition to on-premises data centers to get the best of both worlds. RTI specializes in setting up and managing these complexities.
K-12 & Higher Education
How can RTI help schools manage 1:1 student device programs?
RTI supports education technology initiatives with deployment planning, device imaging, asset tagging, logistics, summer refresh services, repairs, staging, and lifecycle management. These services help schools efficiently distribute, maintain, and manage student devices throughout their lifecycle.
What is content filtering?
Content filtering helps schools and organizations control access to online content by blocking inappropriate or unsafe websites while allowing access to educational and business resources. Effective content filtering helps improve security, supports compliance requirements, and creates safer digital learning environments.
Managed Print Services
What are Managed Print Services?
Managed Print Services help organizations monitor, secure, maintain, and optimize their printing environment. RTI manages printer performance, supplies, preventative maintenance, reporting, Help Desk support, and ongoing optimization to reduce administrative burden and improve reliability.
How can Managed Print Services reduce printing costs and improve security?
RTI analyzes your print environment to identify opportunities for cost savings, improve document workflows, monitor device usage, and optimize printer placement. At the same time, Managed Print Services strengthen security by helping protect printers, sensitive documents, and your network while supporting compliance requirements and reducing unnecessary printing.
Additional FAQ's
What is Digital Transformation (DX)?
Digital Transformation (DX) is the process of using modern technology to improve how an organization operates, serves customers, and achieves business goals. Rather than simply replacing older technology, digital transformation rethinks business processes by integrating cloud computing, automation, data analytics, cybersecurity, artificial intelligence, and modern collaboration tools. RTI helps organizations develop digital transformation strategies that improve efficiency, strengthen security, increase agility, and create better experiences for employees and customers.
What are some rules to keep your passwords strong and secure?
Strong passwords are one of the simplest and most effective ways to protect personal and business information from cyber threats. RTI recommends these password security best practices:
- Use long passwords or passphrases with at least 14–16 characters.
- Create unique passwords for every account.
- Combine uppercase and lowercase letters, numbers, and special characters.
- Never reuse passwords across multiple websites.
- Enable multi-factor authentication (MFA) whenever possible. RTI can assist your organization in implementing MFA
- Use a trusted password manager to generate and securely store passwords.
- Never share passwords through email or text messages.
- Change passwords immediately if you suspect an account has been compromised.
- Avoid using personal information such as birthdays, names, or common words that attackers can easily guess.
Following these password management practices significantly reduces the risk of unauthorized account access and credential theft.
What are some best practices to overcome cybersecurity challenges?
Building a strong cybersecurity strategy requires multiple layers of protection. RTI recommends the following best practices to reduce cyber risk and improve organizational security:
- Train employees regularly to recognize phishing emails and social engineering attacks.
- Keep operating systems, applications, and security software updated with the latest patches. RTI can assist you in managing these updates and patches.
- Use multi-factor authentication to protect user accounts. RTI can assist your organization in implementing MFA
- Deploy advanced endpoint protection and continuous network monitoring. Ask our team about the best endpoint protection for your organization.
- Back up critical business data regularly and test recovery procedures. RTI can help you develop a back-up plan that works specifically for your organization.
- Limit user access according to job responsibilities using the principle of least privilege.
- Develop and maintain an incident response and disaster recovery plan.
- Conduct routine cybersecurity assessments and vulnerability testing to identify and address security gaps before they can be exploited.
A proactive cybersecurity strategy helps organizations reduce risk, maintain business continuity, and protect sensitive data from evolving cyber threats.