Going Beyond

With our Enhanced Services, our goal is to keep your equipment operating with as little downtime as possible. From break/fix and Help Desk to server and networking services, our team goes above and beyond to provide you with the best solutions for your IT needs. Plus, our extra services can be tailored to your specific needs to ensure they meet your IT initiatives.

  • Dependable
    Diagnostics

Our experienced technicians quickly diagnose the issue and work with you to get the unit repaired as quickly as possible.

  • Quick
    REplacement

RTI works with the manufacturer to stock common components and parts so that you experience minimal downtime.

  • Certified Technicians

As a trusted extension of your IT staff, RTI’s in-house technicians provide unmatched responsiveness and support.

  • U.S.-Based Help Desk

You will immediately be connected to one of our technology professionals. We are always ready to assist you.

PC Installation & Data Migration

From setup to cleanup, we think of all the details, so installation causes as little disruption to your organization as possible. We’ll unpack all the units at the user’s workspace; check the external condition of the unit; set up the computer, monitor, keyboard, and mouse; and then reconnect printers and scanners.

Once the system is set up, we’ll connect it to the existing network, perform final system tests, and deinstall existing system components. We’ll also transfer up to 1GB of existing data to the new system. Afterwards, we clean up after ourselves and dispose of the packaging.

1:1 Initiatives

Having implemented and managed one of the largest state mandates in the country, you can feel confident that RTI has the resources you need to execute a successful 1:1 initiative. We are partners with the most respected names in IT, so you can be assured you’ll receive quality products at competitive prices. We’ll help you navigate all the choices and select the best systems for your students.

With our hard drive imaging solution, we’ll ensure your students have their needed software before the first day of class. You can even offer your students an online shopping option with a customized website specifically for your school. We’ll help create the site and manage the sales for a complete solution.

Hardware Solutions

Whether you’re looking for 1,000 computer systems or 10 charging carts, we can meet your hardware needs to your exact specifications. From laptops to desktops, single computers or hundreds of units, we’ll find the products you need from our national list of partners and pass along the savings to you. Unsure of which systems would work best for you? As experts in large-scale hardware deployments for the public sector, we can help you navigate all the choices.

Field Services

After we’ve helped you choose the best hardware for your needs, we’ll help you with the installation. With RTI’s installation services, you can be assured that your equipment is installed correctly. Need help with cabling and connections? No problem. Our experienced technicians can install the latest network cabling and connections before installing your switches and servers.