Your Organization Deserves All-Day Protection Every Day – End‑to‑End IT Solutions Engineered for Scale
As a trusted extension of your IT department, we provide proactive and preventative solutions through Managed Services, identifying and solving issues before they cause significant downtime. By remotely monitoring your network 24/7, 365 days a year, we know immediately if a potential problem arises. When you need assistance, our Help Desk and onsite support respond quickly to address the problem. It’s peace of mind like you’ve never experienced before.
Our Managed Services Solution
At RTI, we go above and beyond to meet your IT needs—troubleshooting issues, installing upgrades, assessing equipment performance, setting up servers, and renewing software licenses—all while keeping your network secure. With our Managed Services solution, you can be assured your technology runs efficiently and your sensitive information is protected, plus you’ll have more time to strengthen your organization.
Device Setup & Monitoring
We set up your devices and monitor your servers, workstations, firewalls, backups, and mobile devices, freeing up your staff to work on other strategic projects.
Automated Remote Alert Remediation
Through 24/7 remote monitoring, we quickly detect and resolve issues with your servers and workstations to increase device uptime.
Drive Space Utilization
We analyze, monitor, and optimize the drive space on your servers and workstations to ensure you’re utilizing space as efficiently as possible.
Data Backup
Never worry about your data again. We provide backup verification and regular status reports for constant peace of mind.
Security
Armed with the latest security standards, we keep your network secure by installing software updates and managing your antivirus, anti-spam, and patches.
Reporting
You stay informed every step of the way through our comprehensive reports on your network’s security and performance.
Did You Know?
It takes organizations approximately 191 days to identify a breach and 66 days to contain it.
The longer it takes to detect and recover from a breach, the more it will cost you.
Our 4-Step Managed Services Approach
As your technology partner, we treat your business like it’s our own, learning the ins and outs of your organization, as well as your needs and goals.
Our team assesses your IT infrastructure, processes, business applications, and more. We discuss your short and long-term goals to ensure our solution meets your future plans.
Your organization is unique; you need more than a one-size-fits-all solution.
Our highly trained Network Operations Center (NOC) team of engineers analyzes your needs, creates a customized solution that works within your budget, and develops a long-term roadmap for your infrastructure.
Enjoy a worry-free experience and ongoing success for your organization while we handle the details.
Using our advanced toolsets, we get your infrastructure where it needs to be without interrupting critical systems.
Your organization’s uptime is critical. With RTI as your advisor, you can be assured that your network runs efficiently and securely.
Through an ongoing Managed Services engagement, we monitor, adjust, secure, and maintain your IT environment, solving issues before they cause downtime. As technology advances, we’ll help you stay ahead of the curve.
Help Desk
Talk to a U.S.-based expert, every time.
When you call, you will immediately be connected to one of our technology professionals. Our team members have years of industry experience and are always ready to answer your questions. If we can’t solve your issue over the phone, we send our certified engineers onsite to quickly resolve the problem. Our Help Desk will even interface with your current software suppliers to troubleshoot issues, saving you valuable time.
Certified Engineers
There isn’t anything we can’t fix.
Our highly skilled engineers have top-notch certifications and years of real-world experience, plus they stay up to date on the latest technology advancements. Because our engineers are exposed to a wide variety of networks and issues, they know exactly what to look for when a problem arises, constantly growing their knowledge base so they can quickly get your equipment back up and running.
Predictable Costs
Our model is different than the rest.
You pay a flat rate, which means you get the advantage of a predictable IT budget. You don’t have to worry about being charged every time you call or have an issue. As part of your problem-solving team, we have every incentive to make sure your network works flawlessly.
Related White Paper
Prevention is the key for avoiding unplanned downtime and reducing its impact. Working with a managed service provider who offers proactive solutions can help eliminate downtime and ensure reliability of your IT environment. Learn about the benefits of managed services and attributes to look for in a managed service provider!
Managed IT Services FAQ's
What are Managed IT Services?
Managed IT services are technology services that proactively monitor, maintain, secure, and support an organization’s IT environment. Instead of waiting for technology problems to occur, RTI continuously monitors systems, performs routine maintenance, provides Help Desk support, manages cybersecurity, and helps businesses align technology with their long-term goals. This proactive approach reduces downtime, improves security, and allows employees to stay productive while RTI manages the day-to-day technology operations.
What are the benefits of Managed Services?
Managed IT services help businesses improve reliability, security, and operational efficiency while reducing unexpected IT costs. By partnering with RTI, organizations receive proactive monitoring, faster issue resolution, enhanced cybersecurity, strategic technology planning, and access to experienced IT professionals without the expense of hiring a full internal IT department. Managed services also improve system performance, minimize downtime, simplify budgeting through predictable monthly costs, and allow internal teams to focus on growing the business instead of managing technology.
What are RTI's Managed Help Desk hours of operation?
RTI’s Managed Services team remotely monitors client networks 24 hours a day, 7 days a week, 365 days a year to identify and resolve potential issues before they cause downtime. When support is needed, RTI’s U.S.- based Help Desk connects callers directly with a technology professional who can troubleshoot issues remotely or dispatch certified engineers for onsite assistance when necessary. This proactive approach helps keep business operations running smoothly around the clock.
Does RTI have Certified Engineers?
RTI employs experienced, certified engineers and technology professionals with expertise across networking, cybersecurity, cloud solutions, Microsoft technologies, data center infrastructure, storage, backup and disaster recovery, virtualization, and enterprise IT systems. RTI’s engineering team maintains industry certifications and ongoing training to help clients implement, manage, and support today’s rapidly evolving technology environments.
How much does it cost to use RTI as a Managed Service Provider?
Managed IT service pricing depends on several factors, including the size of your organization, the number of users and devices, your technology environment, cybersecurity requirements, compliance needs, and the level of support you require. Because every business has unique IT goals, RTI develops customized managed service plans designed to fit each organization’s needs. Contact RTI for a personalized assessment and quote based on your business objectives rather than a one-size-fits-all pricing model.
What is RTI's 4-Step Managed Services approach?
RTI’s Managed Services approach is built around four key phases that help organizations create and maintain a secure, reliable, and scalable IT environment.
- Consult
- RTI learns about your organization, business goals, and existing IT environment by assessing your infrastructure, processes, and applications. This discovery phase ensures technology recommendations align with both your current needs and future objectives.
- Design
- RTI’s engineers develop a customized managed services solution tailored to your organization. They create a long-term technology roadmap that fits your business requirements and budget rather than relying on a one-size-fits-all approach.
- Implement
- Using advanced deployment tools and proven best practices, RTI implements the solution with minimal disruption to your day-to-day operations, ensuring your infrastructure is optimized for performance, security, and reliability.
- Manage
- Once your environment is in place, RTI continuously monitors, secures, maintains, and optimizes your IT systems. Through proactive management and 24/7 monitoring, the team identifies and resolves issues before they lead to downtime while helping your technology evolve alongside your business.
How do managed IT services improve business productivity?
Managed IT Services improve productivity by reducing downtime, proactively resolving issues before they impact users, strengthening cybersecurity, and ensuring employees have reliable access to the technology they need. By allowing RTI to manage day-to-day IT operations, your staff can focus on serving customers and growing your business instead of troubleshooting technical problems.
Can RTI supplement an existing in-house IT department instead of replacing it?
Absolutely! RTI works as an extension of your existing IT team. Whether you need additional expertise for specialized projects, extra Help Desk coverage, ongoing monitoring, or additional resources during busy periods, RTI can complement your internal staff rather than replace them.
Curious how a customized solution would benefit your organization? Talk to your local RTI rep today!