Choosing a Provider with Certifications

certificationsChoosing a managed service provider (MSP) should be a well-thought-out decision. Before signing a contract, it’s important to ensure that the provider has the skills and expertise needed to support your organization. A reputable provider will have staff who have earned industry certifications, which helps give you an idea of their expertise and skills. Choosing a provider with security certifications and other certifications directly related to your industry and the services you need is essential.

The Importance of Technical Certifications

Certifications can provide value in a number of different ways. Here are a few examples:

  • Having a certification helps illustrate knowledge about a specific technology, industry, or compliance requirement.
  • Many certifications require a certain amount of continuing education to maintain the certification. This helps ensure that the provider’s staff are staying up to date on best practices and industry standards. As technology becomes more complex, a certified provider will be able to keep your organization secure and ahead of the curve.
  • Many certifications include training through hands-on or simulated instruction. This helps ensure that employees are experienced and have a deep understanding of the technology.

What Certifications Should I Look For?

At a minimum, you should ensure that your provider is network certified and certified on any of the software and hardware that they’re going to be working on for your organization. It’s also important to consider your specific industry and the compliance requirements that you have to meet. Choosing a provider with certifications directly related to the requirements within your industry is crucial. For example, organizations within the financial industry should look for certifications related to Sarbanes-Oxley Act (SOX) compliance. On the other hand, healthcare organizations should look for a provider who can help meet HIPAA compliance and requirements.

Security Certifications

Cybercrime is the fastest-growing crime in the United States, and it is one of the biggest challenges that organizations must face. As technology and cyberattacks continue to change and become more complex, protecting your organization requires security expertise. Providers have to undergo rigorous third-party audits in order to obtain security certifications, so you can be assured that the provider is equipped to protect your organization with the latest information on security standards.

In addition to certifications, there are many other important aspects to look for in an MSP. Remember that choosing a provider is a big decision, so it pays to do your research!


Riverside Technologies, Inc. (RTI) specializes in managed services, IT hardware, warehouse services, and technology deployment.

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