100-year storms. Global pandemics. Supply chain gridlocks. Last year, businesses experienced multiple waves of serious, disruptive events. Some were crippled by the unexpected. Others didn’t miss a beat. Of those that fared well, many worked with a third-party IT service company known as a managed service provider (MSP) to handle Read more…
Maintaining information security is important in every business, but perhaps none more so than in healthcare. Healthcare businesses handle critical, sensitive information about their patients every day. They’re bound by the Health Insurance Portability and Accountability Act (HIPAA) to ensure the security of this information. Healthcare workers take this responsibility Read more…
Going Beyond Break/Fix is what we at Riverside Technologies, Inc. (RTI) call the department that houses our multi-step process that ensures your system functions as well as possible. Each system passes through many steps, allowing our technicians to accurately diagnose, correct, and quality check before returning it. The skill levels Read more…
25 Reasons to Hire a Managed Service Provider (MSP) Are you curious if a managed service provider (MSP) would be a good fit for your company? Check out these 25 reasons why hiring an MSP can be beneficial! You can focus on your core business versus your IT. An MSP Read more…
Managed Services for Small Businesses Small businesses have unique needs compared to large enterprises. They often have to make do with limited resources and a smaller budget. Because of this, many small businesses think that they can’t afford managed services or that managed services are only beneficial for large enterprises. Read more…
Choosing a Provider with Certifications Choosing a managed service provider (MSP) should be a well-thought-out decision. Before signing a contract, it’s important to ensure that the provider has the skills and expertise needed to support your organization. A reputable provider will have staff who have earned industry certifications, which helps Read more…
Choosing an MSP Choosing a Managed Service Provider (MSP) for your organization is a big decision. You want a provider who you can rely on, someone who will listen to your concerns and who understands your needs. You aren’t just choosing a provider; you’re looking for a partner who will Read more…
Staff Augmentation vs. Outsourcing It’s important for IT projects to be done right, on time, and within budget. Sometimes outsourced IT or staff augmentation can help get this accomplished. What is the difference between IT staff augmentation vs. outsourcing? There are some definite benefits to each model; deciding which is Read more…
What is a Managed Service Provider? A managed service provider (MSP) is a technology company that manages IT services for other companies. This often includes managing and monitoring an organization’s IT infrastructure and end-user systems. Many organizations are turning to managed services for the many benefits that it provides. 1. Read more…